We want you to receive your watch in perfect condition. Please read our returns policy carefully before ordering.
When can I return a watch?
We accept returns ONLY if the watch arrives damaged or defective. If you simply did not like the watch, we cannot accept a return.
Unboxing video is a must
When your parcel arrives, you MUST record a full video while opening and unboxing it. Do not open the parcel without recording.
Same-day rule
If your parcel is delivered in the morning, send us the unboxing video by that evening. If it is delivered in the evening, send it by the next-day evening. We can accept your return and issue a refund or replacement only if we receive the video within this time.
No video, no return
No unboxing video means no return – no exceptions. Requests made after the same-day window are not accepted.
Why do we ask for this?
This rule protects genuine customers and our store from misuse, such as wearing a watch at a function or wedding and then returning it as damaged.
How to request a return
Message us on WhatsApp at 6301724733 within the same-day window. Share your order ID and the unboxing video. We will check it and arrange your refund or replacement.
Refunds
Once your return is accepted, we will start your refund. Refunds go to your original payment method: online payments are refunded to the same UPI, card or bank account, usually within 5 to 7 working days. For Cash on Delivery orders, we will arrange a bank transfer refund.
6-month warranty
Every watch also comes with a 6-month warranty covering manufacturing defects.